Refund policy
Returns
We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags (if applicable), and in its original packaging. You will also need proof of purchase.
To start a return, please contact us at whimsycrochet@outlook.com. If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Please note: return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale items (unless required by local law)
Exchanges
The fastest way to get what you want is to request a return. Once your return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unused, in original packaging, and with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at whimsycrochet@outlook.com.